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When crisis hits: dealing with mistakes
The unfolding tale of former Workers' Party (WP) Member of Parliament Raeesah Khan's untruths in Parliament is a case in point. Allowed to fester, these mistakes will undermine the foundations of your organisation, and its store of hard-won trust. They form a ticking time bomb.
In BT's new column, Life's Work, Gayle Goh discusses the need to be speedy, fair and compassionate when a leader deals with mistakes but even the best of playbooks goes up in flames under too much heat.
