[FROM MAS/ABS: NEW MEASURES TO BE IMPLEMENTED BY BANKS IN SINGAPORE IN COMING TWO WEEKS]

a. Removal of clickable links in emails or SMSes sent to retail customers

b. Threshold for funds transfer transaction notifications to customers to be set by default at $100 or lower

c. Delay of at least 12 hours before activation of a new soft token on a mobile device

d. Notification to existing mobile number or email registered with the bank whenever there is a request to change a customer’s mobile number or email address

e. Additional safeguards like a cooling-off period before processing requests for key account changes such as in a customer’s key contact details

f. Dedicated and well-resourced customer assistance teams to deal with feedback on potential fraud cases on a priority basis

g. More frequent scam education alerts

More details: https://bt.sg/Jdsn